Privacy Policy
Artist Haven Media (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, inquire about our services, or interact with our content and marketing activities.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
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Name, email address, telephone number, and business or organization name.
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Information submitted through contact forms, service inquiries, estimate requests, or consultation requests.
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Details about your project, event, organization, or requested services.
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Information you provide when communicating with us by email, telephone, social media, or other channels.
Project and Client Information
When you work with Artist Haven Media, we may collect information necessary to provide our services, including project details, scheduling information, creative materials, photographs, video footage, audio recordings, and other content supplied or approved by you.
Website and Technical Information
When you visit our website, certain information may be collected automatically, depending on the website features and technologies in use. This may include your IP address, browser type, device information, pages visited, referring website, and general website usage information.
2. How We Use Your Information
Artist Haven Media may use the information we collect to:
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Respond to inquiries and requests for information.
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Prepare estimates, proposals, and service agreements.
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Communicate with clients about projects, scheduling, deliverables, and services.
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Provide video production, filming, recording, social media marketing, and other creative services.
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Improve our website, services, customer experience, and marketing efforts.
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Send business updates, promotional information, or other communications when appropriate and permitted by law.
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Manage billing, business operations, and contractual obligations.
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Protect our business, website, clients, and users from fraud, misuse, or security threats.
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Comply with applicable laws and legal requirements.
3. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and evaluate the effectiveness of our marketing efforts.
These technologies may collect information about how visitors interact with our website.
If we use third-party analytics or advertising tools, those providers may collect information through their own technologies, subject to their respective privacy policies.
You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.
4. Social Media and Advertising
Artist Haven Media may use social media platforms and digital advertising services, including platforms such as Facebook and Instagram, to promote our services and connect with prospective clients.
If we use advertising tools, tracking pixels, analytics, or audience measurement features, certain information about website interactions or advertising engagement may be collected or shared with those providers.
These technologies may help us measure advertising performance, understand audience interests, and deliver relevant advertisements.
Where required by applicable law, we will provide appropriate notice and choices regarding the use of personal information for targeted advertising or other regulated purposes.
5. How We Share Information
Artist Haven Media does not sell personal information in exchange for money.
We may share information in the following circumstances:
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Service providers: With trusted third-party providers that help us operate our website, manage communications, process payments, store files, or deliver our services.
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Project collaborators: With contractors, production partners, or other individuals involved in delivering a project, when reasonably necessary.
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Client-authorized publication: With the public when publishing content, photographs, recordings, interviews, or promotional materials that you have authorized us to share.
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Legal requirements: When disclosure is necessary to comply with applicable law, legal process, or a valid government request.
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Business protection: When reasonably necessary to protect our rights, property, safety, or the rights and safety of others.
We do not authorize third parties to use client information for purposes unrelated to the services they provide, except as permitted by law or otherwise authorized.
Some advertising or analytics activities may constitute sharing for targeted advertising under applicable privacy laws, even when no money changes hands. Where applicable, you may have the right to opt out of such activities.
6. Video, Photography, Audio Recordings, and Interviews
As a media production company, Artist Haven Media may record or photograph individuals, businesses, events, performances, and interviews as part of its services or programming, including The Local Lens.
Recorded content may include names, images, voices, statements, business information, and other identifying details.
We may edit, produce, publish, broadcast, distribute, or promote such content according to the applicable project agreement, release, authorization, or other lawful basis.
We will not assume that submitting an inquiry or contacting us automatically grants permission to publish your image, voice, or recorded statements.
If you have questions about the use of particular footage, photographs, interviews, or recordings, please contact us.
7. Third-Party Websites and Platforms
Our website or communications may contain links to third-party websites, social media platforms, video services, or other external resources.
These third parties operate independently and may have their own privacy policies, cookies, and data collection practices.
Artist Haven Media is not responsible for the privacy practices of third-party websites or services. We encourage you to review their policies before providing personal information.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights concerning your personal information. These may include the right to:
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Request access to personal information we maintain about you.
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Request correction of inaccurate personal information.
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Request deletion of certain personal information.
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Obtain a copy of certain personal information in a portable format.
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Opt out of certain targeted advertising, sales of personal information, or profiling activities where applicable.
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Appeal a decision we make regarding a privacy rights request, where required by law.
To exercise an applicable privacy right, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling a request.
We will respond to requests in accordance with applicable legal requirements. Certain exceptions may apply, including where information must be retained for legal, contractual, security, or business purposes.
You may also unsubscribe from promotional emails by following the unsubscribe instructions included in the message, where available. We may still send communications necessary to fulfill a service request or manage an existing business relationship.
10. Children's Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information online from children under 13 without any consent required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
11. Connecticut Privacy Rights
Artist Haven Media operates in Connecticut and aims to handle personal information responsibly and in accordance with applicable privacy laws.
Certain Connecticut residents may have additional privacy rights under the Connecticut Data Privacy Act, as amended, depending on whether the law applies to our business and the particular information involved.
Where applicable, eligible consumers may request access to, correction of, or deletion of their personal data; obtain a portable copy; opt out of certain processing activities; and appeal qualifying privacy request decisions.
To submit a request, please contact us using the information below. We will review and respond to requests as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact Artist Haven Media.
Email: contact@artisthavenmedia.com